Withdrawal
Withdrawal
Revocation
Withdrawal
You are entitled to withdraw from this contract within 14 days without giving any reasons. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In order to exercise your right of withdrawal, you must
contactus at fliesana eK
Eichkamp 15
24217 Schönberg
Germany
E-Mail :einkauf (AT) fliesana.com
by means of a clear declaration, for example a letter sent by post or an e-mail, of your decision to withdraw from this contract. You can use the attached cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient to send the notification of exercising the right of cancellation before the cancellation period has expired. Only the complete order can be revoked. We do not take back individual tiles.
Consequences of the withdrawal
If you withdraw from this contract, we will only have to reimburse you for all payments if the goods arrive in perfect, resalable condition and undamaged. The costs of the return as well as the liability and the settlement of possible transport damage by the shipping company and their handling are expressly with the buyer and not the seller. We immediately document and photograph any damage to the packaging and the goods and transmit them to the customer. In the event that the goods are returned defective, we will not reimburse the payment made.
If the returned goods arrive undamaged, we will reimburse the payment within 14 days. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. However, we reserve the right to invoice the customer for the costs incurred for repackaging or repackaging the goods when they are returned.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You bear the direct costs of returning the goods as well as the associated liability in the event of loss of or damage to the returned goods. In this case, the settlement of claims is handled by the sender of the return, i.e. the customer, with the shipping company.